FAQ
Help Centre
7db Frequently
7db Frequently
Asked Questions
Everything Bangladeshi players need to know about 7db — registration, deposits via bKash and Nagad, withdrawals, cricket and slot gameplay, bonuses, account security, and responsible gaming tools. Real questions, direct answers.
This page brings together the most common questions asked by 7db players across Bangladesh — covering everything from opening your account and funding it with bKash, Nagad, or Rocket, to understanding bonus wagering requirements, checking withdrawal timelines, and accessing our responsible gaming tools. If your question is not answered here, our support team is available 24 hours a day at [email protected].
Creating an account on 7db takes less than two minutes. Visit 7db.bet, click the registration button, and fill in your details — including your name, email address, date of birth, and preferred currency (BDT). You will receive a confirmation to activate your account. You must be 18 years of age or older to register.
7db requires a valid government-issued photo ID for account verification — a Bangladesh National ID card (NID) or a valid passport are both accepted. You may also need to provide proof of your payment method (for example, a screenshot of your bKash or Nagad account matching the name on your 7db account). Verification is typically completed within 24 hours.
If you cannot log in to your 7db account, first use the 'Forgot Password' option on the login page to reset your password via your registered email address. If the issue persists — for example, if you no longer have access to your email — contact the 7db support team at [email protected] with your registered username and the last four digits of your linked bKash or Nagad number for identity confirmation.
No — 7db strictly allows only one account per person. Creating multiple accounts is a violation of our Terms and Conditions and may result in the permanent closure of all associated accounts and forfeiture of any balances. If you believe a duplicate account was created in error, contact [email protected] immediately to resolve the situation.
To close your 7db account permanently, email [email protected] from your registered email address with the subject line "Account Closure Request". Our team will process the closure within 48 hours and confirm via email. Any remaining balance at the time of closure will be returned to your last used payment method. If you are closing your account due to gambling concerns, please also consider our self-exclusion options.
Depositing via bKash on 7db is straightforward. Log in to your account, navigate to the Cashier or Deposit section, select bKash as your payment method, enter the amount you wish to deposit (minimum ৳200), and follow the on-screen instructions to complete the bKash Send Money transaction. Your 7db account balance is updated in real time once the transaction is confirmed on the bKash network.
bKash deposits on 7db are processed in real time — your account balance is updated instantly once the bKash transaction is confirmed, which typically takes under 30 seconds. If your deposit has not appeared after 5 minutes, check that the transaction was marked as successful in your bKash app, then contact 7db support at [email protected] with your bKash transaction ID.
Yes — 7db supports Nagad, Rocket (Dutch-Bangla Bank), and Upay in addition to bKash for both deposits and withdrawals. All mobile banking methods process deposits instantly and withdrawals within 1–4 hours under normal conditions. Bank transfers to BRAC Bank, Dutch-Bangla Bank, City Bank, Islami Bank, and Sonali Bank are also available, typically settling within 1–2 business days.
The minimum withdrawal amount on 7db is ৳500 for mobile banking methods (bKash, Nagad, Rocket, Upay) and ৳1,000 for bank transfers. There is no maximum single withdrawal limit for standard verified accounts, though large withdrawals above ৳50,000 may be subject to additional identity verification checks as part of our compliance process.
Withdrawals to bKash, Nagad, Rocket, and Upay are typically processed within 1–4 hours of the request being submitted, provided your account is fully verified and no compliance review is required. Bank transfers to Bangladeshi banks such as BRAC Bank, Dutch-Bangla Bank, and Sonali Bank usually settle within 1–2 business days. Withdrawal processing times may be slightly longer during peak periods or public holidays.
7db does not charge any fees on deposits or withdrawals made through standard supported payment methods including bKash, Nagad, Rocket, and Upay. Your payment provider (bKash, Nagad, etc.) may apply their own standard transaction charges according to their fee schedule — 7db has no control over third-party provider fees. We recommend checking your mobile banking app for any applicable charges before initiating a transaction.
Yes — cricket betting is one of 7db's most popular features, and the platform covers BPL (Bangladesh Premier League), T20 World Cup, IPL, ICC tournaments, and all major Bangladesh Tigers international matches. You can bet on match winners, top run-scorers, wicket-takers, live in-play markets, and more. Markets open well in advance of each fixture and update in real time during play.
7db offers a wide catalogue of slot titles from certified providers including Pragmatic Play, NetEnt, Microgaming, and others. Games range from classic three-reel slots to feature-rich video slots with bonus rounds, free spins, and progressive jackpots. All slot games display their RTP (Return to Player) percentage so you can make informed choices. You can browse the full slots library on the Slots page.
Yes — the 7db live casino operates around the clock, 24 hours a day, 7 days a week. Live dealer tables including roulette, blackjack, baccarat, and game-show style titles are streamed in real time from studio environments. Bangladesh Standard Time (BST, UTC+6) peak hours typically see the highest number of active tables and available seats, particularly during evenings and weekends.
7db is fully optimised for mobile play on both Android and iOS devices without requiring a dedicated app download. The mobile site is responsive and loads quickly on standard Bangladeshi mobile data connections (4G and above). All games — including slots, live casino, cricket betting, and fishing games — are accessible from your mobile browser at 7db.bet with no loss of functionality compared to the desktop experience.
All slot games on 7db are supplied by certified third-party software providers whose Random Number Generators (RNGs) are independently audited for fairness. RTP (Return to Player) percentages vary by game but typically range from 94% to 97% — each game's RTP is displayed in the game information panel. 7db does not modify game outcomes or RTPs; results are determined entirely by the certified provider software.
7db offers a welcome bonus to newly registered and first-time depositing players in Bangladesh. The exact bonus amount and structure may vary based on current promotions — log in to your account or visit the Promotions section of the platform to view the latest available welcome offer. All bonuses are subject to wagering requirements; please read the specific bonus terms before opting in.
A wagering requirement specifies how many times you must bet the bonus amount (or bonus plus deposit, depending on the offer) before the bonus funds convert to withdrawable cash. For example, a ৳1,000 bonus with a 20x wagering requirement means you need to place ৳20,000 in total qualifying bets before you can withdraw. The wagering requirement for each bonus is stated clearly in that promotion's terms and conditions on 7db.
Yes — most bonuses on 7db have an expiry period, typically 7 to 30 days from the date the bonus is credited to your account. If the wagering requirement is not completed within the specified period, the bonus and any associated winnings will be removed from your account automatically. The exact expiry period is always stated in the individual bonus terms and conditions, which you can review in the Promotions section.
7db rewards regular players through an ongoing loyalty programme where consistent wagering activity earns points that can be redeemed for bonus credits, free spins, and exclusive promotions. Higher-tier players may receive dedicated account management, faster withdrawal processing, and invitations to special events. Full details of the current loyalty programme structure are available in the Promotions section after logging in.
7db uses SSL (Secure Socket Layer) encryption to protect all data transmitted between your device and our servers — the same standard used by major banks. Your personal and financial information is stored securely and is never shared with unauthorised third parties. All payment transactions are processed through encrypted channels, and account access is protected by password authentication. For full details, see our Privacy Policy.
7db operates as an online entertainment platform accessible to players in Bangladesh. The platform uses SSL encryption, certified game software, and operates under its applicable licensing framework. We do not make specific claims about local regulatory approvals and recommend that players satisfy themselves with the applicable laws in their jurisdiction before registering. 7db is committed to operating safely, fairly, and transparently for all Bangladeshi players.
The minimum age to register and play on 7db is 18 years old. This is a strict requirement that applies to all players without exception. During the account verification process, 7db checks identity documents to confirm age. Any account found to belong to a player under 18 will be immediately closed and all deposits returned, with any winnings forfeited. If you are under 18, do not attempt to register.
If you feel gambling is negatively affecting your life, 7db provides a self-exclusion option that immediately suspends your account for a period of your choice — 6 months, 1 year, 3 years, or permanently. To self-exclude, go to the Responsible Gaming section in your Account Settings, or email [email protected] with the subject line "Self-Exclusion Request". Self-exclusion takes effect immediately and is strictly enforced across the entire 7db platform.
Deposit limits on 7db can be set directly in your Account Settings under the Responsible Gaming section. You can set a daily, weekly, or monthly maximum deposit cap in BDT (৳). Limits take effect immediately upon activation. To increase a limit, a mandatory 7-day waiting period applies to prevent impulsive decisions; decreasing a limit takes effect at once. Deposit limits are one of several tools 7db provides to support responsible play.
Why Choose 7db
What Makes 7db Different
Instant bKash & Nagad Deposits
Fund your 7db account in real time using bKash, Nagad, Rocket, or Upay. No waiting, no delays — your balance is ready to play the moment your mobile banking transaction is confirmed.
Full Cricket Coverage
BPL, IPL, T20 World Cup, ICC events, and every Bangladesh Tigers fixture — 7db covers them all with pre-match and live in-play markets updated ball by ball throughout each match.
Mobile-First Experience
No app download required. 7db's mobile site is built for Bangladesh's 4G networks, loading fast and running smoothly on Android and iOS so you can play anywhere, any time.
SSL-Encrypted Security
Every transaction and personal data exchange on 7db is protected by SSL encryption. Your account credentials and payment details are secured to the same standard as major Bangladeshi banks.
24/7 Support in English
The 7db support team is available around the clock, every day of the year. Reach us via live chat in your account dashboard or email [email protected] — response time for responsible gaming queries is under 2 hours.
Certified Fair Play
All 7db games are supplied by certified providers with independently audited RNGs. You can check the RTP of every slot before you play — no hidden house edges, no modified outcomes.
Still Have a Question?
If you could not find the answer you were looking for in the sections above, our support team is available 24 hours a day, 7 days a week. Email us at [email protected] with your query and account username, and we will get back to you as quickly as possible — typically within 2 hours for responsible gaming matters and within 4 hours for general enquiries. You can also access live chat support directly from your 7db account dashboard.
Ready to Play?
Explore 7db Today
Now that your questions are answered, dive into the full 7db experience — cricket betting, live casino, slots, fishing games, and more, all in BDT with bKash and Nagad support.