Responsible Gaming
at 7db
7db is committed to providing a safe, fair, and controlled gambling environment for all players in Bangladesh. We provide tools, resources, and guidance to help you stay in control and enjoy gaming as entertainment — never as a financial solution.
Our Commitment to Safe Play
At 7db, responsible gaming is not an afterthought — it is a core part of how we operate our platform for players across Bangladesh. We firmly believe that gambling should be an enjoyable leisure activity, not a source of financial stress, anxiety, or personal harm. Every feature, every game, and every promotion on the 7db platform is designed with this principle in mind.
We recognise that for a small proportion of players, gambling can become problematic. Problem gambling can affect anyone — regardless of age, background, or financial situation — and 7db takes this reality seriously. Our responsible gaming framework combines preventative player tools, early-intervention monitoring, and clear pathways to independent support for players who need assistance.
All players registered on 7db have access to a full suite of account management tools that put control firmly in their hands. These tools are available at all times in your account settings, at no cost, and do not require you to provide any additional justification to activate them. We encourage all players to use these tools proactively — not just when a problem has already developed.
Our customer support team is available 24 hours a day, 7 days a week, and is trained to provide non-judgmental assistance to any player who feels their gambling may be getting out of control. If you have concerns about your own play or that of someone you care about, please reach out to us at any time at [email protected].
Our Core Responsible Gaming Pledge: 7db will never knowingly allow a self-excluded player to continue gambling on the platform. We will never target players who have set deposit limits with high-value bonus offers designed to circumvent those limits. We will always provide clear, accessible routes to self-exclusion and external help resources.
Player Protection First
Every account management decision at 7db places player welfare above revenue. Our protection tools are always free to activate, always immediate in effect, and always enforceable across the entire platform.
Early Intervention Monitoring
7db's platform monitors account activity for behavioural patterns associated with problem gambling — such as rapid loss chasing, unusual session lengths, and sharp spikes in deposit frequency — and flags accounts for proactive welfare checks.
Trained Support Staff
Our support team receives dedicated responsible gaming training. Any player who contacts us with concerns about their gambling will be treated with empathy, confidentiality, and practical guidance — never pressure to continue playing.
Strict Age Verification
7db applies mandatory age verification for all new accounts. No player under the age of 18 is permitted to register, deposit, or participate in any game or betting market on the platform under any circumstances.
Transparent Game Statistics
All games on 7db display their Return to Player (RTP) percentage and volatility rating where available. We believe informed players make better decisions, and transparency about game mathematics is central to our responsible gaming ethos.
Regular Policy Review
Our responsible gaming policies are reviewed and updated on a regular basis to reflect evolving best practices, player feedback, and developments in the online gambling industry. This page is kept current and accurate at all times.
Age Restriction and Verification
Adults Only
7db is strictly an adult platform. You must be 18 years of age or older to register an account, make a deposit, place a bet, or play any game on this platform.
7db operates on a strict 18+ only basis. This is a non-negotiable requirement that applies to every player in Bangladesh and any other jurisdiction from which the platform is accessed. By completing the registration process on 7db, you are confirming that you are at least 18 years of age and that the information you have provided is accurate and truthful.
As part of our Know Your Customer (KYC) verification process, all players are required to submit valid government-issued identity documents — such as a National ID card (NID) or passport — before their first withdrawal request is processed, or when our compliance team determines that identity verification is required. This verification process confirms both your identity and your age. Any account where verification reveals that the registered player is under 18 years of age will be permanently closed immediately, and all funds in the account will be returned to the payment method used for deposit, less any winnings generated, which will be forfeited.
Protecting Minors: If you share access to a device with a child or young person, we strongly recommend that you log out of your 7db account when it is not in active use and that you enable password protection on your device. We also recommend using parental control software to restrict access to gambling websites on any device used by minors.
Underage Gambling Is Illegal: Gambling by persons under the age of 18 is strictly prohibited. If you suspect that a minor has accessed or registered on the 7db platform, please report this to us immediately at [email protected]. We will investigate and act without delay. Any adult who knowingly facilitates underage gambling may be reported to the relevant authorities.
Recognising Problem Gambling
Problem gambling is characterised by a loss of control over gambling behaviour, leading to negative consequences in a person's financial, social, emotional, or professional life. It is not a reflection of personal weakness or character — it is a behavioural pattern that can affect anyone who gambles, and it is treatable with the right support.
The checklist below contains common warning signs associated with problem gambling. If you recognise several of these signs in your own behaviour, or in the behaviour of someone close to you, we strongly encourage you to take action — whether that is activating one of 7db's player protection tools, speaking to our support team, or contacting an independent support organisation.
Spending more money on gambling than you originally planned or can afford, and feeling unable to stop even when you want to.
Chasing losses — returning to gamble in an attempt to win back money that has already been lost, often leading to further and larger losses.
Gambling with money that was intended for essential expenses such as rent, food, utility bills, or loan repayments.
Lying to family members, friends, or colleagues about the amount of time or money spent on gambling.
Feeling restless, irritable, or anxious when attempting to cut back or stop gambling.
Gambling to escape from stress, anxiety, depression, loneliness, or other negative emotions — using gambling as an emotional coping mechanism.
Neglecting work, studies, family responsibilities, or personal health as a result of time spent gambling.
Borrowing money, selling possessions, or taking out loans specifically to fund gambling activity.
A Note on Self-Assessment: Problem gambling can develop gradually over time, and many people do not recognise it until significant harm has already occurred. Regularly reviewing your gambling behaviour against the warning signs above — even when you feel everything is under control — is a healthy habit that 7db actively encourages all players to adopt.
Concerned About Someone Else? If you are worried that a family member or friend in Bangladesh may be experiencing problem gambling, you are not alone. Problem gambling affects not just the individual player but also their families and social circles. 7db's support team can provide guidance on how to approach a conversation with a loved one about their gambling, and how to access support resources relevant to your situation. Contact us at [email protected].
Remember: Gambling Should Always Be a Choice. If gambling feels compulsive rather than enjoyable — if you feel you cannot stop even when you want to — that is a clear signal that professional support could help. Taking action early dramatically increases the likelihood of a positive outcome. 7db fully supports any player who chooses to seek help, and we will never penalise you or make the process difficult.
Player Protection Tools
7db provides a comprehensive set of player-controlled tools designed to help you manage your gambling activity responsibly. All of the following tools are available directly within your account settings and take effect immediately upon activation — no waiting periods, no administrative delays, no questions asked.
Deposit Limits
Set a maximum daily, weekly, or monthly deposit limit in ৳ BDT to cap the total amount you can add to your 7db account within a given period. Once a limit is set, it cannot be increased for a minimum of 7 days to prevent impulsive decisions during a losing session. Limits can be decreased immediately at any time.
Active ImmediatelyLoss Limits
Set a maximum loss limit — the most you are willing to lose in a single day, week, or month across all games and betting markets. When your loss limit is reached, your account is automatically restricted from further wagering until the limit period resets or you adjust the limit (subject to the same cooling-off rules as deposit limits).
Active ImmediatelySession Time Limits
Set a maximum session duration — from 30 minutes to several hours — after which you will receive a prominent on-screen notification and be automatically logged out of the platform. Session time limits are particularly effective for managing habitual extended play sessions that can escalate spending without you noticing.
ConfigurableReality Checks
Enable periodic in-session reminders that display a summary of how long you have been playing and your net win or loss for that session. Reality check notifications appear at intervals you choose — every 30, 60, or 90 minutes — giving you a factual snapshot to inform your decision about whether to continue playing.
ConfigurableWager Limits
Set a maximum individual bet or wager amount across casino games, sports markets, and slots. This prevents single-session betting spikes that can rapidly deplete your balance, particularly during high-emotion sporting events like BPL or T20 World Cup matches.
Active ImmediatelyTime-Out (Cool-Off)
Activate a short-term time-out of 24 hours, 48 hours, 7 days, or 30 days. During a time-out, your account is suspended and you cannot log in, deposit, or place bets. Time-outs are ideal for players who need a brief break but do not wish to pursue a full self-exclusion. They take effect immediately and cannot be reversed mid-period.
Irreversible Mid-PeriodMarketing Opt-Out
Opt out of receiving promotional emails, SMS messages, and bonus offers from 7db at any time. Removing yourself from marketing communications ensures you are not exposed to temptation when you are trying to reduce your gambling. This preference can be updated in your account settings or by emailing [email protected].
Active ImmediatelySelf-Exclusion
For players who need a longer-term or permanent break from gambling, 7db offers a full self-exclusion programme covering minimum periods of 6 months, 1 year, 3 years, or permanent closure. See the dedicated Self-Exclusion section below for full details on how to activate this option.
Strictly EnforcedSelf-Exclusion Programme
Self-exclusion is the most comprehensive player protection tool available on 7db. When you self-exclude, your account is immediately and completely suspended for the duration you select. You will not be able to log in, make deposits, place bets, access games, or receive any promotional communications from 7db for the entire exclusion period.
7db takes self-exclusion requests extremely seriously. We will never contact a self-excluded player with bonus offers, re-engagement campaigns, or any form of marketing designed to entice them back to the platform before their exclusion period has ended. Our compliance team maintains a dedicated self-exclusion register and audits it regularly to ensure complete enforcement.
Available Exclusion Periods:
- 6 months — minimum available period
- 1 year
- 3 years
- Permanent (indefinite) — cannot be reversed under any circumstances
Self-exclusion for any period other than permanent exclusion can be reviewed only after the chosen period has fully elapsed. When a temporary exclusion period ends, your account will not be automatically reactivated — you must contact [email protected] to request reactivation, and a mandatory 7-day cooling-off period will apply before access is restored. This cooling-off period is designed to give you additional time to confirm that you are ready to return to gambling safely.
Important: Self-exclusion applies to your registered 7db account and the email address and payment methods associated with it. If you are self-excluded and attempt to open a new account using different details, this is a violation of our Terms & Conditions. Any accounts identified as belonging to a self-excluded player will be closed immediately and any funds returned. We strongly encourage self-excluded players to also register with national or third-party gambling blocking services to ensure comprehensive protection across all platforms.
How to Self-Exclude on 7db
Log In to Your Account
Access your 7db account using your registered email address and password at 7db.bet.
Go to Account Settings
Navigate to the Responsible Gaming section within your Account Settings panel.
Select Self-Exclusion
Choose the Self-Exclusion option and select your preferred exclusion duration from the available options.
Confirm Your Request
Confirm your self-exclusion request. Your account will be suspended immediately upon confirmation — no delay.
Contact Support Directly
If you are unable to access your account or prefer human assistance, email [email protected] with the subject line "Self-Exclusion Request" and your account email. We will process your request immediately.
How to Get Help
7db strongly encourages any player who feels gambling is negatively affecting their life to seek professional support. In addition to the tools and assistance available directly through 7db, a number of independent organisations provide confidential support services for people experiencing problem gambling. Reaching out is a sign of strength, not weakness — and early intervention leads to far better outcomes.
Speak to a Counsellor
If you are in Bangladesh and struggling with gambling-related issues, consider speaking to a mental health professional or counsellor. Many hospitals and clinics in Dhaka, Chittagong, and Sylhet offer confidential behavioural health services. Your general practitioner (GP) can refer you to appropriate local support.
Talk to Someone You Trust
Opening up to a trusted family member or friend about gambling difficulties is often the most important first step. In Bangladeshi culture, family support networks are strong — consider confiding in a close family member in Dhaka, Chittagong, Rajshahi, or your own community about what you are experiencing.
Contact 7db Support
7db's support team is available 24/7 and trained to assist players with responsible gaming concerns. Whether you want to activate a protection tool, discuss your gambling patterns, or request self-exclusion, our team is here to help without judgment. Email us at [email protected] at any time.
Financial Support: If problem gambling has resulted in financial difficulties — including debt — it is important to address both the gambling behaviour and the financial situation simultaneously. Consider speaking to a financial advisor or a debt counselling service. Banks such as BRAC Bank, Dutch-Bangla Bank, and City Bank in Bangladesh have customer support teams that may be able to assist with financial planning and debt management options. Addressing financial stress early reduces the risk of relapse into problem gambling.
Tips for Safe Play
Responsible gambling is about staying in control and maintaining a healthy relationship with gaming and betting. The following tips are practical guidelines that 7db recommends to all players in Bangladesh, regardless of how often or how much they gamble.
Set a Budget Before You Play
Decide how much money you are comfortable spending before you open any game or place any bet. Treat this amount as an entertainment expense — like a cinema ticket or a meal out — that you are happy to spend regardless of the outcome. Never exceed this budget, and never dip into savings or essential funds.
Limit Your Session Time
Set a time limit for each gambling session and stick to it. Long, uninterrupted sessions increase the risk of impulsive decisions and loss chasing. Use 7db's built-in session time limit and reality check tools to enforce this discipline automatically — do not rely on willpower alone.
Gamble for Fun, Not Profit
Approach every game on 7db as entertainment, not as a means of generating income. The unpredictable nature of gambling outcomes is what makes it exciting — but it also means consistent profit is not a realistic expectation. If you find yourself gambling primarily to make money, take a break and reassess.
Never Chase Your Losses
Chasing losses is one of the most common and most dangerous gambling behaviours. If you have reached your session loss limit, stop — do not attempt to recover the money through further play. Accept losses as the cost of entertainment and log out. The next session begins fresh, with a new budget and a clear head.
Take Regular Breaks
Step away from the screen regularly during any gambling session. Grab a drink, stretch, take a short walk. Breaks interrupt the psychological flow state that can make extended gambling sessions feel seamless and timeless — they restore perspective and help you make more considered decisions about whether to continue.
Avoid Gambling Under the Influence
Avoid gambling when you are under the influence of alcohol, substances, or extreme emotional states such as anger, grief, or severe stress. Impaired judgment dramatically increases the likelihood of poor decisions, overspending, and loss chasing. If you are not in a clear, calm state of mind, it is always better to wait.
Keep Gambling in Balance: Gambling should be just one of many leisure activities in your life — not the primary one. Make sure you are also investing time in relationships, exercise, hobbies, and other forms of entertainment. A balanced lifestyle acts as a natural buffer against problem gambling by reducing the emotional reliance on gambling for excitement or stress relief.
Use Your Winnings Wisely: If you have a winning session, consider withdrawing your winnings rather than immediately reinvesting them. Celebrating a win by withdrawing and using the funds for something enjoyable outside of gambling reinforces the idea that gambling is entertainment — and gives you a tangible reminder of a positive experience that is not dependent on continued play.
Contact Our Support Team
If you have any questions about responsible gaming at 7db, wish to activate a player protection tool, or need immediate assistance with a gambling-related concern, our support team is available around the clock. We are here to help — no judgment, no pressure, just practical support.
Email Support
Send us an email at any time with your responsible gaming enquiry, self-exclusion request, or account management question. We aim to respond to all responsible gaming emails within 2 hours, 24 hours a day, 7 days a week.
[email protected]Live Chat
Access live chat support directly within your 7db account for immediate, real-time assistance with any responsible gaming concern. Our live chat agents are trained to handle sensitive conversations with care and confidentiality, any time of day or night.
Available 24 / 7 via Account DashboardResponsible Gaming Team
For complex or sensitive responsible gaming matters — including formal self-exclusion requests, safeguarding concerns, or enquiries about a family member's account — you can request to speak directly with a member of our dedicated responsible gaming team by emailing [email protected] with the subject line "Responsible Gaming — Urgent".
[email protected]Play Responsibly on 7db
Now that you are familiar with 7db's responsible gaming tools and guidelines, explore the platform — cricket betting, live casino, slots, and more — at a pace and budget that works for you.