7db Privacy Policy
Your privacy matters to us. This Privacy Policy explains exactly what personal data 7db collects from registered players and site visitors, how that data is used, how it is stored and protected, and what rights you have in relation to your information. Please read this document carefully before using the 7db platform.
Scope of This Policy: This Privacy Policy applies to all personal data processed by 7db in connection with the operation of the 7db.bet website and platform, including registration, account management, payment processing, customer support, and marketing communications. By registering an account or continuing to use the 7db platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with how your data is collected and used as described in this document, you should discontinue use of the 7db platform and contact [email protected] to request account closure.
At a Glance
Key Privacy Principles
7db is committed to handling your personal data with transparency, integrity, and care. The six principles below summarise how we approach data protection across every aspect of the platform.
Minimal Collection
7db collects only the personal data that is strictly necessary for the purposes described in this policy. We do not collect information speculatively or beyond what is required to deliver our services.
Secure Storage
All personal data stored by 7db is protected with industry-standard encryption at rest and in transit. Access to personal data is restricted to authorised personnel only on a strict need-to-know basis.
Full Transparency
We are open about what data we collect, why we collect it, and who we may share it with. This policy is written in plain English to ensure every player fully understands our data practices.
Your Control
You have rights in relation to your personal data, including the right to access, correct, and in certain circumstances delete your information. We provide clear channels for exercising these rights.
Limited Sharing
7db does not sell your personal data to third parties. Data is shared only with essential service providers and where required by law, under strict confidentiality obligations.
Defined Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. Data is securely deleted thereafter.
Section 1
Information We Collect
7db collects personal data through several channels — primarily when you register an account, use the platform's features, make deposits or withdrawals, or contact our support team. The categories of data we collect are detailed below.
| Category | Examples of Data Collected | Collection Method |
|---|---|---|
| Identity Data | Full legal name, date of birth, gender, nationality, government-issued ID number | Account registration form; KYC verification submission |
| Contact Data | Email address, mobile phone number, residential address (including city — e.g., Dhaka, Chittagong, Sylhet) | Account registration; account settings updates |
| Financial Data | bKash / Nagad / Rocket / Upay mobile banking number, bank account details, transaction history, deposit and withdrawal amounts in ৳ BDT | Deposit and withdrawal processes; payment processor integrations |
| Technical Data | IP address, device type and model, operating system, browser type and version, session timestamps, time zone (BST UTC+6) | Automated collection via server logs and cookies |
| Usage Data | Pages visited, games played, bets placed, sports markets accessed, session duration, click paths | Automated collection via platform analytics |
| Communications Data | Support chat transcripts, email correspondence, complaint records | Customer support interactions |
| Verification Data | Copies of national ID card, passport, utility bills, payment method screenshots submitted during KYC | Identity verification process |
Special Category Data: 7db does not intentionally collect special category personal data such as health information, religious beliefs, political opinions, or biometric data. If you voluntarily disclose such information in a support communication or complaint, we will handle it with heightened care and use it only to the extent necessary to respond to your enquiry. Please avoid sharing special category data unless directly relevant to your support request.
Section 2
How We Use Your Data
7db uses the personal data we collect for specific, defined purposes. We process your data only where we have a lawful basis to do so. The principal lawful bases we rely on are: performance of a contract (to deliver our services to you), compliance with a legal obligation, our legitimate business interests, and your consent (where applicable).
We use your identity and contact data to create and maintain your 7db player account, to verify your identity during the KYC process, to authenticate you when you log in, and to administer your account settings and preferences. This processing is necessary for the performance of the contract between you and 7db.
Your financial data is used to process deposits via bKash, Nagad, Rocket, Upay, and supported bank transfer methods, to execute withdrawal requests to your registered payment accounts, and to maintain accurate transaction records denominated in ৳ BDT. We also use financial and identity data to conduct anti-money laundering (AML) screening and fraud prevention checks as required by applicable regulations.
7db uses usage data and account activity data to monitor for patterns that may indicate problematic gambling behaviour. This includes tracking session lengths, deposit frequency, loss chasing behaviour, and self-exclusion status. This monitoring is conducted in your interest as part of our responsible gaming obligations. Where our monitoring identifies a concern, a member of our player protection team may contact you directly.
With your consent, 7db may send you marketing communications about new games, sports betting promotions, seasonal offers (such as BPL, IPL, Eid, and Pohela Boishakh campaigns), and other platform updates. You may withdraw your consent to receive marketing communications at any time by updating your preferences in your account settings or by contacting [email protected]. Withdrawal of marketing consent does not affect the lawfulness of processing carried out prior to withdrawal.
We use technical and usage data, in aggregated and anonymised form where possible, to analyse how players use the 7db platform, to identify and resolve technical issues, to improve the user experience, and to optimise the platform's performance and content offering. This processing is based on our legitimate interests in maintaining and improving our services. Individual player behaviour data is not published or shared in identifiable form.
7db may process your personal data where necessary to comply with applicable legal obligations, including financial crime prevention laws, age verification requirements, and regulatory reporting. We also retain certain data to defend or pursue legal claims in the event of a dispute between you and 7db. This processing is based on legal obligation and legitimate interests in protecting the platform's integrity.
Section 3
Data Sharing and Disclosure
7db does not sell, rent, or trade your personal data to any third party for their own marketing or commercial purposes. We share personal data only in the limited circumstances described below, and only to the extent necessary for each specific purpose.
Payment Processing Partners: To process deposits and withdrawals, we share relevant financial and identity data with our payment processing partners, including the operators of bKash, Nagad, Rocket, Upay, and supported banking networks. These partners process data under strict contractual confidentiality obligations and solely for the purpose of completing your requested transactions.
Game Software Providers: The casino games, slot titles, live dealer experiences, and fishing games on 7db are provided by third-party software studios including Evolution Gaming, Pragmatic Play, Ezugi, NetEnt, Microgaming, and Spribe. When you launch a game, your session data (such as player ID and bet amounts) is transmitted to the relevant provider's platform to enable gameplay. Game providers process this data under their own privacy policies and data processing agreements with 7db.
Identity Verification Services: We may use third-party identity verification and KYC service providers to assist in verifying the identity documents you submit. These providers act as data processors on our behalf and are contractually bound to use your data only for the verification purpose.
Legal and Regulatory Disclosure: 7db may disclose your personal data to law enforcement agencies, regulatory bodies, or other public authorities if required to do so by law, court order, or where we believe in good faith that such disclosure is necessary to prevent financial crime, protect the rights of 7db or other players, or respond to an emergency affecting the safety of any person.
Business Transfers: In the event of a merger, acquisition, or sale of all or part of 7db's business assets, your personal data may be transferred to the acquiring entity as part of the transaction. You will be notified of any such transfer and of any resulting changes to how your data is processed.
No Sale of Data: 7db will never sell your personal data to advertisers, data brokers, or any other commercial third parties. Your information is used exclusively for the purposes described in this Privacy Policy and for no other commercial purpose.
International Transfers: Some of our third-party service providers — including game software studios — may be located outside Bangladesh. Where personal data is transferred internationally, 7db ensures that appropriate safeguards are in place to protect your data, including standard contractual clauses and data processing agreements that meet recognised data protection standards.
Data Processor Obligations: All third parties who process personal data on behalf of 7db are required to maintain the security of that data, to process it only in accordance with our documented instructions, and to notify us immediately in the event of any actual or suspected data breach affecting 7db player data.
Section 5
Data Retention
7db retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, to comply with our legal and regulatory obligations, and to resolve any disputes or enforce our agreements. The following general retention periods apply:
- Active Account Data: Retained for the full duration of your account's active status, plus a minimum of five years following account closure to meet financial record-keeping and AML compliance requirements.
- KYC and Identity Verification Documents: Retained for a minimum of five years from the date of submission, in line with applicable financial crime prevention obligations.
- Transaction Records: All deposit, withdrawal, and betting transaction records are retained for a minimum of five years from the date of each transaction.
- Customer Support Communications: Retained for three years from the date of each communication, or longer if the communication relates to an open dispute or legal matter.
- Marketing Consent Records: Retained for the duration of your account, plus three years following account closure or withdrawal of consent, whichever is later.
- Technical Logs: Server and access logs are retained for a rolling period of 12 months for security and fraud detection purposes.
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised. Anonymised data (from which you cannot be identified) may be retained indefinitely for statistical and analytical purposes.
Account Closure and Data: When you request account closure, your active account data is archived. You will no longer be able to log in or access the platform. However, we are required to retain certain records — in particular KYC documents and financial transaction history — for the regulatory retention periods described above, even after your account is closed. This is a legal obligation and not discretionary.
Data Deletion Requests: If you wish to request deletion of your personal data, please contact [email protected]. We will assess your request in line with applicable legal obligations. Where a mandatory retention period applies, we will inform you that the data cannot yet be deleted and will provide the earliest date on which deletion can take place.
Section 6
Security of Your Data
7db takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, loss, alteration, or disclosure. While no online platform can guarantee absolute security, we apply industry-standard protections across all layers of the platform.
SSL Encryption
All data transmitted between your device and the 7db platform is protected using TLS/SSL encryption, ensuring that sensitive data cannot be intercepted in transit.
Encrypted Storage
Personal data stored in 7db's databases is encrypted at rest. Passwords are hashed using a strong one-way algorithm and are never stored in plain text.
Access Controls
Access to personal data within 7db is restricted on a strict need-to-know basis. All staff with access to player data are subject to confidentiality obligations.
Breach Response
In the event of a data breach that poses a risk to your rights, 7db will notify affected players without undue delay and take immediate steps to contain the breach.
Your Role in Security: The security of your 7db account also depends on your own actions. You are responsible for keeping your login credentials confidential and for using a strong, unique password for your 7db account. Do not share your password with anyone. If you suspect your account has been accessed without your authorisation, contact our support team immediately at [email protected] so we can secure your account promptly.
Section 7
Your Privacy Rights
As a player registered on the 7db platform, you have a number of rights in relation to the personal data we hold about you. The following rights are available to all players and can be exercised at any time by contacting our support team at [email protected].
Right of Access
You have the right to request a copy of the personal data that 7db holds about you, along with information about how it is being used. We will respond to access requests within 30 days of receipt.
Right to Rectification
If you believe that any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. You can update basic account information directly through your account settings, or contact support for assistance with other data.
Right to Erasure
In certain circumstances, you have the right to request that we delete your personal data. This right is subject to our legal and regulatory obligations — where a mandatory retention period applies, we cannot delete data until that period has elapsed.
Right to Restrict Processing
You may request that we restrict the processing of your personal data in certain circumstances — for example, while a dispute about data accuracy is being resolved. Restricted data will be stored but not actively processed.
Right to Data Portability
Where processing is based on your consent or on a contract, you may request a copy of your personal data in a structured, commonly used, machine-readable format so that it can be transferred to another service provider.
Right to Object to Processing
You have the right to object to processing of your personal data where that processing is based on our legitimate interests. You may also object at any time to the use of your data for direct marketing purposes — this is an absolute right with no exceptions.
Right to Withdraw Consent
Where processing is based on your consent — for example, marketing communications — you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing conducted prior to withdrawal.
How to Exercise Your Rights
To exercise any of the rights listed above, please contact our data support team at [email protected] with the subject line "Privacy Rights Request" and a description of the right you wish to exercise. We will verify your identity before processing the request and will respond within 30 days.
Section 8
Updates to This Policy
7db reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, changes in applicable law, or changes to the services we offer. When we make material changes to this policy, we will publish the updated version on this page and update the "Last Updated" date shown in the hero section above.
For significant changes that affect how your personal data is used in a materially different way — for example, a new category of data sharing or a new processing purpose — we will provide advance notice via email to your registered address or via a notification in your 7db account before the change takes effect. This notice will explain what is changing and, where applicable, give you the opportunity to withdraw consent or close your account before the new terms apply.
Your continued use of the 7db platform after a Privacy Policy update has been posted constitutes your acknowledgement of the updated policy. If you do not agree with any changes, you should discontinue use of the platform and contact [email protected] to request account closure and data handling in accordance with the updated terms.
We encourage you to review this Privacy Policy periodically to stay informed about how 7db protects your personal data. The most current version of the policy will always be available at https://7db.bet/privacy-policy.
Version History: This Privacy Policy was last reviewed and updated in January 2026. Previous versions of this policy are available upon request by contacting [email protected]. We retain historical versions of our privacy policies for a minimum of three years so that players can review how our data practices have evolved over time.
Contact for Privacy Enquiries: If you have any questions, concerns, or complaints relating to this Privacy Policy or the way in which 7db processes your personal data, please contact our support team directly at [email protected]. We aim to respond to all privacy-related enquiries within 5 business days and to resolve any complaint within 20 business days of receipt.
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Now that you have read our Privacy Policy, explore everything the 7db platform has to offer — from cricket betting and live casino games to slots and fishing adventures. Play responsibly and within your means.